Help centre

Frequently asked questions

Everything you need to know about Beam Telepet. If you have a question that isn't covered here, our team is always ready to help.

14 questions

No. Beam Telepet is not an emergency service. If your pet is in distress, experiencing difficulty breathing, has been injured, or shows signs of poisoning, please contact your local emergency veterinary clinic immediately.

Still have questions?

Email support@beamtelepet.ca or call 905-247-8328.

Ready to see a vet?

Video visits from $65 plus tax.

Book a visit

Frequently asked questions

Questions

Is this for emergencies?Getting started

What can a virtual vet help with?Getting started

How do I book?Getting started

What devices do I need?Getting started

What happens during the visit?Your visit

Can you prescribe medication?Prescriptions

Which pharmacy does my prescription go to?Prescriptions

Can you prescribe injectable medications like Cytopoint?Prescriptions

How much does it cost?Pricing & refunds

Is there a fee if my vet prescribes?Pricing & refunds

What is your refund policy?Pricing & refunds

Which provinces do you serve?Privacy & licensing

Is my information private?Privacy & licensing

Where are your veterinarians licensed?Privacy & licensing

Still have questions?

Ready to see a vet?